Privacy Policy

Your privacy and data security are fundamental to our mission. This policy outlines how we collect, use, and protect your information when you use our AI-powered financial guidance services.

Person reading question mark illustrated book with financial symbols around

Information We Collect

At FinWise AI Guides, we are committed to protecting your privacy while providing exceptional AI-powered financial guidance. We collect information in the following ways:

Personal Information You Provide

  • Contact Information: Name, email address, phone number, and mailing address when you register for our services or contact us.
  • Financial Information: When you use our AI tools, we may collect anonymized financial data such as spending categories, income ranges, and financial goals to provide personalized recommendations.
  • Communication Data: Messages, feedback, and support requests you send to us.

Information Collected Automatically

  • Usage Data: How you interact with our website, including pages visited, time spent, and features used.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies and Tracking: We use cookies to enhance your experience and analyze website traffic.

How We Use Your Information

We use the information we collect to:

  • Provide personalized AI-powered financial guidance and recommendations
  • Improve and optimize our services and website functionality
  • Communicate with you about your account, services, and updates
  • Ensure the security and integrity of our platform
  • Comply with legal obligations and protect our rights
  • Conduct research and analysis to enhance our AI algorithms

Data Security and Protection

Your financial data security is our top priority. We implement industry-leading security measures:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Access Controls: Strict access controls limit who can view your data
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Data Minimization: We only collect and retain the minimum data necessary for our services
  • Secure Storage: Data is stored in encrypted, SOC 2 compliant cloud infrastructure

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who help us operate our business (payment processors, email services, analytics)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent

AI and Machine Learning

Our AI-powered financial tools use advanced machine learning algorithms to provide personalized recommendations. When you use these tools:

  • Your data is processed anonymously to train and improve our AI models
  • Personal identifiers are removed before any AI processing
  • You can opt out of AI model training at any time
  • All AI processing complies with data protection regulations

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications or AI model training
  • Cookies: Control cookie preferences through your browser settings

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

  • Account data is retained while your account is active and for 3 years after closure
  • Communication records are retained for 5 years for legal and support purposes
  • Usage data is anonymized after 2 years

International Data Transfers

FinWise AI Guides operates globally, and your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or prominent notice on our website.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Address: 123 Financial District, Tech Tower, Suite 1500, San Francisco, CA 94105

Last updated: December 22, 2024